I am not only getting ripped off for 1 product - I'm getting ripped off by 4!

Question

Yes, I fell for the free trial; yet, when I attempted to cancel, there is NOONE ANSWERING CUSTOMER SUPPORT AT ALL.

The recording said my wait time would be 8 minutes; I hung up after over an hour on hold.

Then, when I just went in to cancel all my trials, I not only got charged for 1 month of service, I get a late cancellation fee on top of it.

This has to stop. What rights do we have? Any??

Jeffrey_A_Wright · Answer

Lkmaretingllc, in addition to the suggestions offered by Peru Bob, please make sure to sign in using the e-mail tied to the Creative Cloud membership.  I do not see any active or previous Creative Cloud memberships on the e-mail address you used to post to this public discussion forum.

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