Skip to main content
kevinwynne
kevinwynne
Participant
March 31, 2026
Answered

I am not sharing my account

  • March 31, 2026
  • 2 replies
  • 51 views

I am being forced to reset my password every couple of weeks because I’m being accused of sharing my account. This is really annoying. I have a laptop and a desktop in the SAME ROOM!! I do most of my work on the laptop for the sake of convenience and mobility, but on many occasions have to use the desktop to handle some of the more intense files...plus it has the advantage of a much larger screen to work on. I paid for the subscription to install and work on 2 devices. Why should I have to sign out of one to work on the other? In fact, I often will be working with Illustrator on the laptop, then go to the desktop to view the file I’m working on with the large monitor, then back to the laptop because I may have to go mobile. THIS IS NOT SHARING MY ACCOUNT! IT’S HOW I DO MY WORK! PLEASE MAKE IT STOP!!!

    Correct answer ShivangiGupta

    Hi ​@kevinwynne, 

    We appreciate you reaching out.

    This warning can sometimes appear if you frequently switch between multiple devices (for example, home and work systems, or a laptop and desktop), or if you sign in and out often. In such cases, the system may mistakenly interpret this activity as account sharing.

    To help resolve this, please try the following:

    1. Sign out of Adobe on all devices from your account page.
    2. Change your Adobe account password.
    3. Sign back in only on the devices you actively use.

    You can find detailed steps for signing out of all devices here: https://helpx.adobe.com/in/creative-cloud/kb/activation-limit-reached-creative-cloud.html

    Let us know if this helps.

     

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    March 31, 2026

    Hi ​@kevinwynne, 

    We appreciate you reaching out.

    This warning can sometimes appear if you frequently switch between multiple devices (for example, home and work systems, or a laptop and desktop), or if you sign in and out often. In such cases, the system may mistakenly interpret this activity as account sharing.

    To help resolve this, please try the following:

    1. Sign out of Adobe on all devices from your account page.
    2. Change your Adobe account password.
    3. Sign back in only on the devices you actively use.

    You can find detailed steps for signing out of all devices here: https://helpx.adobe.com/in/creative-cloud/kb/activation-limit-reached-creative-cloud.html

    Let us know if this helps.

     

    ^Shivangi

    ^Shivangi
    kevinwynne
    kevinwynneAuthor
    Participant
    March 31, 2026

    I’ve taken those steps and enabled 2fa via the app...I hope this solves my issue, thanks

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 31, 2026

    does your account show only those two computers?

     

    do you have 2fa enabled?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices