Question

I am trying to cancel a subscription but am advised that I have no plan

Forum|Forum|6 months ago
January 18, 2026
1 reply
93 views

Hi. I am being charged for a monthly subscription which I have tried to cancel, but Adobe are advising me that I have no paid plan, so I have nothing to cancel? Any ideas please? Thanks Anthony

Cancel subscription

Kanikas

Legend

Hi anthony_3026,

We hear you! Could you please try and enter the transaction details in this link and see what that shows: https://adobe.ly/49zgBU0 this helps!

Thanks
^KS

A

anthony_3016Author

Hi KS,

Thanks for your message. I've tried on a number of different devices but I am being advised that the link is forbidden. Is there anything else we can try please? Thanks Anthony

Jeffrey_A_Wright

Legend

My apologies for the confusion, Anthony, please click on https://adobe.ly/4a0nbEt to locate the account with the active subscription. You can use the information to access or manage the services you have paid for. Please update this public discussion thread if you continue to encounter an error while clicking on https://adobe.ly/4a0nbEt or have additional questions, Anthony. ^JW

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