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Participant
Apr 1, 2025 7:35 PM UTC
Question

I am trying to cancel my account and it wont let me

  • I am trying to delet my account and it says I must cancel Adobe in the play store first. I swore I did before the free trial was over even. So I go to the play store and it says it was indeed canceled. Go back to Adobe photo app and try again and it says again I can't delete account until it is canceled in the play store.  Adobe keeps hitting my bank account I it for 58$ which gets declined,  this is a scam I believe and if it's not fixed i will be reporting this to the FTC.
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3 replies

Participant
Apr 1, 2025 7:37 PM UTC

I forgot to add refusal to terminate servic

 

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kglad
Community Expert
Community Expert
Apr 2, 2025 1:55 PM UTC

payment problems have to be resolved before cancellation is allowed.

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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