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Participant
July 9, 2026
Question

I am trying to cancel my subscription but I cant get a number or email address to speak with someone. The cancellation page does not load.

  • July 9, 2026
  • 3 replies
  • 12 views

I needs a number to call or an email address to speak with someone.

    3 replies

    kglad
    Community Expert
    Community Expert
    July 9, 2026

    and when trying a different browser, using a mobile phone's updated non-opera browser with wifi disabled maximizes the likelihood the cancellation page will load.

    ShivangiGupta
    Community Manager
    Community Manager
    July 9, 2026

    Hi ​@Harvey28676746zfsc,

    We are sorry for the trouble.

    Have you tried the steps listed on this article? 

     

    Let us know.

     

    ^Shivangi

    ^Shivangi
    Community Expert
    July 9, 2026

    You can self cancel your plan. Check out the following article

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    If you still need help then contact Adobe Support via the chat feature on their website. They don’t provide support via email

    -Manan