I purchased Adobe Acrobat Standard in 2022. I used it soon after but did not use for a while after. I have tried several times in the last several months but only get the free version to open. I have tried the instruction provided in another post with the same issue (log off, reboot machine, login) with no success. I am being billed monthly so I know the account is active.
start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
IF your account shows an active subscription and the above fails to help:
proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
below are solutions some users reported:
if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
if that fails, change the install location
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices