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Optimistic_art5E16
Participant
October 27, 2026
Answered

I am unable to buy Credits

 

    Tarun Saini003Correct answer
    Community Expert
    October 27, 2026

    Hi ​@Optimistic_art5E16,

     

    Thanks for reaching out! Could you please answer a few questions below-

     

    • Switch to a different web browser (e.g., Chrome, Edge, Firefox, or Safari).
    • Open an Incognito / Private browsing window to bypass browser extensions or cache conflicts.
    • Disable ad-blockers, strict firewalls, or VPNs that might interfere with Adobe’s checkout script.
    • Are you using the same device that you used for your previous credit pack purchases?
    • Is this device managed by a company, school, or other organization?
    • Are you connected to a corporate, school, VPN, or managed network?

    Regards,

    Tarun

    Tarun Saini
    View reply

    2 replies

    Community Expert
    Tarun Saini003Community ExpertCorrect answer
    Community Expert
    October 27, 2026

    Hi ​@Optimistic_art5E16,

     

    Thanks for reaching out! Could you please answer a few questions below-

     

    • Switch to a different web browser (e.g., Chrome, Edge, Firefox, or Safari).
    • Open an Incognito / Private browsing window to bypass browser extensions or cache conflicts.
    • Disable ad-blockers, strict firewalls, or VPNs that might interfere with Adobe’s checkout script.
    • Are you using the same device that you used for your previous credit pack purchases?
    • Is this device managed by a company, school, or other organization?
    • Are you connected to a corporate, school, VPN, or managed network?

    Regards,

    Tarun

    Translate
    Tarun Saini
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 27, 2026

    Hi ​@Optimistic_art5E16,

    Thank you for posting in the community.

    We checked your account and can see that the credits have been successfully purchased and the payment has been completed. We hope everything is working as expected now.

    You can also follow the helpful instructions shared by our Community Expert, ​@Tarun Saini003 below.

    If you need any further assistance, please feel free to let us know.

    ^Akansha

     

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