I am unable to make payments to Adobe using either Visa or Mastercard, despite contacting my bank multiple times.

Okay, I apologize for my haste.
Now, here's everything I've checked and concluded.


 

Hello Adobe Support,

I'm unable to complete the purchase of the Creative Cloud Photography Plan (1TB Storage, Annual Prepaid - USD 119.99).

Account

• Adobe ID: <Removed by Moderator>
• Country: Vietnam

Issue

The checkout page loads correctly, but after I click Pay, the payment never reaches my bank.

There is:

• No OTP request
• No payment authorization
• No declined transaction from my bank

It appears that the payment process fails before Adobe even sends the transaction to the payment gateway.

Browser Console Error

The primary error shown in the console is:

Drop-in Checkout [LPM_VENDOR_ERROR]:
Missing payment session id - failed to open message bus

Other console messages include:

• CORS error when requesting:

  https://idg.adobe.com/v1/api/bfp_capture

• CSP warnings
• Observability configuration 404 errors

However, the "Missing payment session id" error appears to be the one preventing checkout.

Troubleshooting already performed

I have tested on:

• Google Chrome
• Microsoft Edge
• Chrome Guest profile
• Chrome Incognito
• Disabled all browser extensions
• Disabled AdBlock
• Cleared browser cache and cookies

The exact same issue occurs on every browser.

Bank Information

My payment card is issued by MB Bank (Vietnam).

Since no authorization request is ever sent to the bank, I believe the issue is occurring before the payment gateway is contacted.

Order Information

Order ID:

D142CDCFF52E817833110307813822

Request

Could you please check whether:

• My Adobe account has any checkout or payment restrictions?
• The above Order ID is in a broken or incomplete state?
• The payment session is failing to be created on Adobe's backend?
• There is any issue affecting checkout for customers in Vietnam?

If needed, I can also provide:

• Full browser console logs
• Network (HAR) file
• Screenshots
• Screen recording

Thank you very much for your assistance.

Kind regards,

I will post a new article detailing what I checked.

Thank you for posting to this public discussion forum, ​@Hoamgu.

I am sorry that none of the payment methods available to you are being accepted, @Hoamgu. I can confirm you have already contacted us directly for assistance with placing your order.

If you have already contacted your bank, as was suggested by ​@kglad, the error message, and case ADB-46051409-V5K5, then please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your active support case. You will need a different payment method to make the purchase, @Hoamgu, if you are unable to resolve the error with your current provider. We require a valid payment method to purchase our services.

I am sorry for all the difficulties this has caused, ​@Hoamgu, please update this discussion thread if you have any additional questions.

you can’t bypass adobe support. update your tickets if there’s anything to update, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

I am Vietnamese.
I have contacted Adobe staff on the payment page at least twice, and they have blamed the bank.
I have changed 4 banks and 6 Visa and MasterCard cards, but none of them changed the 3 lines for entering the card number, end date, and SVV; they all reported "invalid input."
I also tried waiting 48 hours to reapply, but it didn't work.
When I contacted the bank, they said there were no orders from the card even after changing 4 banks.
You know, I want you to not evade responsibility and send meaningless messages.
The problem is, I don't have PayPal, even though I have an account, because Vietnam doesn't support PayPal, so I have to use Visa and MasterCard.
I think you won't receive any rejected orders from Adobe because the order wasn't even completed and sent; it was blocked at the card entry stage. How could Adobe possibly see that? Therefore,
I ask directly, please give me a full explanation of this issue!!
This is a very frustrating problem in the community. Vietnamese dong, both mine and my recent earnings.