i am unable to unsubscribe plan when click cancel plan it keeps loading

Question

Hello Adobe Support,I am unable to cancel my Adobe subscription associated with the email address dash*******@gmail.com. I have tried to cancel the subscription through my Adobe account, but I am unable to complete the cancellation process.I request you to please cancel my Adobe subscription immediately and confirm the cancellation to me. I do not wish to continue with the subscription or be charged for any future billing.Please treat this as an urgent cancellation request and assist me as soon as possible.Thank you for your assistance.Regards,Deepak Naik

kanikas28368183 · Accepted Answer

Hi,I checked the subscription linked to the account you're using, and I can see that the Acrobat Pro subscription is currently under cancellation. As a result, you will not be charged for future renewals.A cancellation confirmation email has also been sent to your Adobe ID. You can review the current status of your subscription by signing in to your account at https://adobe.ly/4yRChWx.I hope this helps. If you have any other questions or need assistance with anything else, please feel free to update this thread. We're happy to help.^KS

Zesty_Dazzlefc32 · Answer

I just signed up for a free 7-Day subscription I have no need of the service I want to cancel my subscription how can I do so I live in United States Illinois I use a Samsung 24 Ultra

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