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i am unable to unsubscribe plan when click cancel plan it keeps loading

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Hello Adobe Support,

I am unable to cancel my Adobe subscription associated with the email address dash*******@gmail.com. I have tried to cancel the subscription through my Adobe account, but I am unable to complete the cancellation process.

I request you to please cancel my Adobe subscription immediately and confirm the cancellation to me. I do not wish to continue with the subscription or be charged for any future billing.

Please treat this as an urgent cancellation request and assist me as soon as possible.

Thank you for your assistance.

Regards,
Deepak Naik

cancel subscription

kanikas28368183Correct answer

Community Manager

Hi,

I checked the subscription linked to the account you're using, and I can see that the Acrobat Pro subscription is currently under cancellation. As a result, you will not be charged for future renewals.

A cancellation confirmation email has also been sent to your Adobe ID. You can review the current status of your subscription by signing in to your account at https://adobe.ly/4yRChWx.

I hope this helps. If you have any other questions or need assistance with anything else, please feel free to update this thread. We're happy to help.

^KS

Z

Zesty_Dazzlefc32

Participant

I just signed up for a free 7-Day subscription I have no need of the service I want to cancel my subscription how can I do so I live in United States Illinois I use a Samsung 24 Ultra

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kglad

Community Expert

@Zesty_Dazzlefc32

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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Manan Joshi

Community Expert

Hi @deepakn18071988 do note that time is of essence when cancelling a plan. So if the suggestion by @kglad does not work then get in contact with Adobe Support

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-Manan

kanikas28368183

Correct answer

Community Manager

Hi,

I checked the subscription linked to the account you're using, and I can see that the Acrobat Pro subscription is currently under cancellation. As a result, you will not be charged for future renewals.

A cancellation confirmation email has also been sent to your Adobe ID. You can review the current status of your subscription by signing in to your account at https://adobe.ly/4yRChWx.

I hope this helps. If you have any other questions or need assistance with anything else, please feel free to update this thread. We're happy to help.

^KS

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A

artistic_customers5ca2

Participant

Hi, can you help me. I can't cancel my trial subscription bcs before this it say under updating. I don't even use it and now I need to pay for it. My sccount is under [Personal information removed by moderator.].edu.my

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kglad

Community Expert

use a mobile phone’s update (non-opera) browser with wifi disabled

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