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SzymonBednarz Photography
Known Participant
April 9, 2023
Question

I am unabled to purchase a licence in any way.

  • April 9, 2023
  • 3 replies
  • 656 views

Hi there,

My english is not native language, but I am going try to explain the problem.
I was interested in a standard plan for photographers of 20 GB's Lr + Ps for the new customers for the first year of 9.86€ or so MONTHLY. 

You have 2 options. BY CREDIT CARD and also BY PAYPAL.Whenever I choose first one, I can not pass through payment and I have UNDERLINED ON RED COLOUR my credit card number, postal code and the number of card year activity (or whatever it is called). What else, I have an information from adobe on the top of the page also ON RED COLOUR that something is wrong and something about bank check (everything is OK with my bank so I just reject that option to contact with my bank because it is not neeeded).

.... SO WE MOVE TO SECOND OPTION... I EVEN TRIED TO PAYPAL.. So what happened in that option.. Everything looked like is going good.. I pinned my card in paypal, then I agreed for the costs of that subscripction... I clicked to "agree and pay" (or something like that) and then a page disappeared and it backed me to paypal main site with information "page does not exist". That was suspicious to me becasue I did not know If I finally payed for that or not because I agreed for the payment..?! So I tried once again to pay with PAYPAL OPTION.. This time was better, the steps I did was the same. But this time after agreetment on a PayPal site, it moved me back from Paypal to the Adobe site, just to MAKE A FINAL CLICK OF AGREETMENT and beeing happy of use the programs... and... of course the error occured "paypal service is unavailable". 
In the end I DID NOT buy the product because both options DOESN'T WORKED and was full of errors. But still PayPal billings says that "my payment of -9.86€ is in process" (LOL!). 

 

1. I want to know WHY BOTH OPTIONS doesn't work and how to buy this plan in other ways?! I will be forced to buy competitor's services if I can't buy service from adobe..

2. And why PayPal even passes something like "charging process" when I did not buy any plan yet?! I hope it is going to be canceled by adobe, right? I can not be charged for errors that unables me to a payment.

This topic has been closed for replies.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 10, 2023

Some points to consider:

  • Are you located in a country, where Adobe products are available? If they aren't Adobe cannot process your subscription request.
  • The credit card and the country you selected during the Adobe ID creation need to correspond. You can't use the credit card of one country and live in a different one.
  • Check with your bank. Even if you think that everything is OK, you should do all the recommended steps.

 

(BTW: if English is not your native language, write in your language. We'll use the translation tool on the fora.)

ABAMBO | Hard- and Software Engineer | Photographer
S
SzymonBednarz PhotographyAuthor
Known Participant
April 10, 2023

Hi Abambo,

Point 1 and 2 is correct, everything is on right place with right country and credit card. I will ask my bank what is going on, maybe they block international payments, I don't know. They should not, I had no problem else where to pay with national sites other than my country.

S
SzymonBednarz PhotographyAuthor
Known Participant
April 10, 2023

PS: I feel weird to speak my language there, though you can translate, it's sometimes "non translateable", so I try to tell you the problem in english. And I am worried no body would answer, because that's other language.

    T
    Test Screen Name
    Legend
    April 10, 2023

    When it says to contact your bank, you should contact your bank. Anything else just wastes your time. Banks often randomly block transactions. Recently I had to call bank because Microsoft was blocked. Just follow the instructions. 

      S
      SzymonBednarz PhotographyAuthor
      Known Participant
      April 10, 2023

      Hi there, thank you for persuading me to contact with bank. I will also contact with Paypal because now i have 2 transactions with ACTIVE STATUS as I paid for that (but it says it charged me "0" of costs), thouh I have no acces to lightroom and my bank did not charge me for payment. It's a weird situation. Need to contact with PayPal too.. They need to reject that status. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 9, 2023

      contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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