I bought a year plan, but after few moths it has been suddenly suspended. Please, help!

Question

I bought a year plan, but after few moths it has been suddenly suspended without refound. I don't find a way to contact Adobe, since when I write to the automatized chat it says I need an active plan to talk to a person. It's very frustrating, I need to use my plan and I don't know what to do to reactivate it. Please, help!

kglad · Answer

use twitter/x.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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