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muchfaith1
Participant
June 30, 2020
Question

I bought mAdobe Cloud student

  • June 30, 2020
  • 2 replies
  • 192 views

I bought my Adobe cloud subscription again this year and when I click on the link to activate it I get a notice my subsctiption has expired and I need to buy it. I already bought it. why is it not registering and what do I have to do to get it activated? It's very frustrating as I have to finish a project and I can't use my programs I just purchased.

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 30, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    June 30, 2020

    Let me move this to the Account, Payment & Plan forum for you, where you are more likely to receive an answer to your question.

    The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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