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April 30, 2023
Answered

I bought premiere pro for a year, would like creative cloud though

  • April 30, 2023
  • 2 replies
  • 437 views

Hello guys, 

 

I have a question. I bought premiere pro for a year, though i found out that i might use other tools from creative cloud. Is there a way to upgrade or i have to wait until the year passed by?

 

Thank you all guys!

This topic has been closed for replies.
Correct answer kglad

yes, you can change your plan without any penatly, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

 

if you have any problem, or you see a warning about an early termination penalty, contact adobe support to change your plan so there is no penalty.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 30, 2023

yes, you can change your plan without any penatly, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

 

if you have any problem, or you see a warning about an early termination penalty, contact adobe support to change your plan so there is no penalty.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Community Expert
April 30, 2023

Please contact Adobe support they will make this happen. They will cancel the current subscription and subscribe you to the new plan. Don't try this on your own as you may incur a cancellation fee if you cancel on your own.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan