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Participant
August 27, 2026
Question

i can cancelled my subscription but still got billed can u give a refund pls

  • August 27, 2026
  • 5 replies
  • 16 views

i can cancelled my subscription but still got billed can u give a refund pls 

    5 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 27, 2026

    Thank you for posting, ​@kind_solution5D22.

     

    I am sorry for the frustration caused by the unexpected charge.

     

    I reviewed the account details you provided. You started an Adobe Acrobat Pro monthly subscription on July 27 and canceled the plan today. Because the cancellation occurred more than 14 days after the original purchase date, the subscription does not qualify for a refund under Adobe's published subscription terms.

     

    Your cancellation has been completed, and you should retain access to the subscription through the end of the current billing period. For additional information about Adobe's cancellation and refund policies, please see:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    If you have any questions about the charge or the status of the cancellation, please let us know here in this public discussion thread, ​@kind_solution5D22.

    Participant
    August 27, 2026

    that’s a mistake by my part then 

    can u pls refund me thanks 

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 27, 2026

    We don’t offer refunds in a public discussion forum. Please contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you would like to request a refund for your usage of our services, ​@kind_solution5D22.

     

    Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone.

    Karl Heinz  Kremer
    Community Expert
    Community Expert
    August 27, 2026

    For all billing related issues, you need to contact Adobe’s customer support. Most people here are just users of Adobe’s software, just like you and we don’t have access to any Adobe internal systems. 

    Participant
    August 27, 2026

    i cancelled my subscription but still got billed can u give a refund pls