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Participant
December 10, 2023
Question

I can not cancel my free trial

  • December 10, 2023
  • 3 replies
  • 205 views

Hello. I download Iilustrator and see Creative Cloud first, i did not choose any plan and there is a reminder tell me to cancel my trial after 7 days. But when I try to cancel it, I did not find any trial of plan to cancel. How can I cancel my trial now? 

 

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3 replies

Participant
December 15, 2023

I solved the problem! Thank you all.

 

kglad
Community Expert
Community Expert
December 15, 2023

you're welcome.

kglad
Community Expert
Community Expert
December 10, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
December 10, 2023

assuming you have an individual plan:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.