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Participant
July 12, 2024
Question

I can not change my type of account

  • July 12, 2024
  • 2 replies
  • 152 views

I created and PAID for a student account with my student email . Now I am being told that I do not have access to the exact assetts that I paid for . Saying I'm not the owner when I am , becaise I paid. I'm sure it is because I clicked school or something but my school has no ownership over my account becasue they arent paying for it. I'm asumn gI should have clicked persona instead. I need help changing it 

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2 replies

kglad
Community Expert
Community Expert
July 12, 2024

ie, sign into your account and check https://account.adobe.com

Kanikas
Legend
July 12, 2024

Hi there, Kindly help us understand more. What error message are you getting after you login with the ID which was used to make the purchase? Is this a personal susbcription or your school paid for it? 


^KS