Participant

Answered

I can not pay for my monthly subscriptions

Forum|Forum|8 months ago
February 1, 2026
16 replies
143 views

When I start Photoshop I see that I have to pay for the next month, but when I click for updating my payments a popup screen appears in which I can choose the way I want to pay. But this popup screen is completely white and I can not choose or change anyhing anymore.
Even when I choose https://account.adobe.com/ for my memberships I also can not Edit Payment. It gives a white popup screen which disappears and it gives a error message.
Does anyone has the same problems ?

[Moved to Account, Payment, & Plan by moderator authority]

Correct answer ShivangiGupta

Thread summary

A user reported being unable to update their payment method for a monthly Creative Cloud subscription. When attempting to update payment details either from within Photoshop or from the Adobe account page, a popup window appeared completely blank/white and could not be interacted with, and an error message eventually appeared. Other users in the thread reported the same issue, describing a "500 Internal Server Error" when accessing the billing system, affecting multiple people across different browsers, devices, and networks. The issue was later confirmed as resolved by one of the affected users.

Suggestions shared by other participants

kglad (Community Expert) suggested trying to update payment details using a mobile phone with an updated, non-Opera browser and Wi-Fi disabled.
ShivangiGupta / gupta shivangi (Community Manager) suggested trying a different internet connection (such as a mobile hotspot) and checking whether firewall or antivirus software was enabled, recommending it be temporarily disabled before retrying..

Suggested solutions by Adobe

If you're unable to update your payment method, first try a different browser, since browser compatibility issues are one of the most common causes of this problem.
Can't update your payment method on Adobe account
Avoid trying to update your payment information on your exact renewal or billing date, as subscription and payment details can't be changed on that day — try again either before or after it.
Can't update your payment method on Adobe account
If your payment has been failing or pending, use the retry payment flow in your Adobe account to update your details and restore your subscription.
Retry a failed or missed payment
If the payment page continues to fail across multiple browsers and devices, try again after some time has passed, as this type of issue can be temporary and resolve on its own, as it did for another user in this thread.

ShivangiGupta

Correct answer

Community Manager

Thread summary

A user reported being unable to update their payment method for a monthly Creative Cloud subscription. When attempting to update payment details either from within Photoshop or from the Adobe account page, a popup window appeared completely blank/white and could not be interacted with, and an error message eventually appeared. Other users in the thread reported the same issue, describing a "500 Internal Server Error" when accessing the billing system, affecting multiple people across different browsers, devices, and networks. The issue was later confirmed as resolved by one of the affected users.

Suggestions shared by other participants

kglad (Community Expert) suggested trying to update payment details using a mobile phone with an updated, non-Opera browser and Wi-Fi disabled.
ShivangiGupta / gupta shivangi (Community Manager) suggested trying a different internet connection (such as a mobile hotspot) and checking whether firewall or antivirus software was enabled, recommending it be temporarily disabled before retrying..

Suggested solutions by Adobe

If you're unable to update your payment method, first try a different browser, since browser compatibility issues are one of the most common causes of this problem.
Can't update your payment method on Adobe account
Avoid trying to update your payment information on your exact renewal or billing date, as subscription and payment details can't be changed on that day — try again either before or after it.
Can't update your payment method on Adobe account
If your payment has been failing or pending, use the retry payment flow in your Adobe account to update your details and restore your subscription.
Retry a failed or missed payment
If the payment page continues to fail across multiple browsers and devices, try again after some time has passed, as this type of issue can be temporary and resolve on its own, as it did for another user in this thread.

^Shivangi

H

hy7at

Participating Frequently

It is fixed now.

kglad

Community Expert

@hy7at

thanks for the update.

H

hy7at

Participating Frequently

@Shivangi_Gupta Still not working. Any news regarding ongoing issues?

kglad

Community Expert

apparently, still out.

gupta shivangi

Legend

Hi @AlexShop and @hy7at,

We are sorry for the trouble. I appreciate that you tried to troubleshoot the issue before reaching out. In addition to the suggestion provided by @kglad above, have you also tried using a different internet connection(like a mobile hotspot)?

Also, could you confirm if you have firewall or anti-virus enabled on your devices? If yes, please disable them and then try editing the payment method again.

Let us know if it brings any change.

^Shivangi

H

hy7at

Participating Frequently

I just tried on my smartphone using Chrome with mobile data only (no WiFi): same 500 error. No firewall or antivirus active on any of my devices.

This is clearly a server-side issue on Adobe's end, not a client-side problem. Multiple users across different devices, browsers, networks, and locations are all getting the same HTTP 500 from commerce.adobe.com/billing. No amount of cache clearing, browser switching, or firewall toggling is going to fix a backend server error.

Can we please get an actual update on when the billing system will be back online?

gupta shivangi

Legend

Thank you for keeping thread updated. I’ll verify it at my end if there is any region specific ongoing issues.
Meanwhile, please take a look at these articles and see if they help:

^Shivangi

H

hy7at

Participating Frequently

Payment settings completely inaccessible, tested across multiple browsers, cleared cache, tried different devices. Honestly, it's hard to believe that a billing system at a company the size of Adobe can be offline for days. This is payment-critical infrastructure, customers can't manage their subscriptions or update payment details. Would be great if someone from Adobe could officially comment on this.

H

hy7at

Participating Frequently

Same here, it shows a “500 Internal Server Error” on “commerce.adobe.com/billing“ unfortunately the Adobe Billing Backend is out of order. Support says we have to wait until it’s fixed.

Jeffrey_A_Wright

Legend

@hy7at , please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have additional questions about your recent support case ADB-43775464-W9V4.

As mentioned by @kglad and @Shivangi_Gupta , the errors people report when updating their Adobe accounts are often related to browser or device security settings. Since you have already contacted us directly, I encourage you to continue following up so that your concerns can be addressed.

AlexShopAuthor

Participant

I have try it again with different browsers, updated my graphic cards driver, and also on my other computer. Same problems, same results. So I don't know the right solution yet.

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to see if you can update using that.

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