Participant

I can not pay for my monthly subscriptions

Forum|Forum|5 days ago
February 1, 2026
5 replies
78 views

When I start Photoshop I see that I have to pay for the next month, but when I click for updating my payments a popup screen appears in which I can choose the way I want to pay. But this popup screen is completely white and I can not choose or change anyhing anymore.
Even when I choose https://account.adobe.com/ for my memberships I also can not Edit Payment. It gives a white popup screen which disappears and it gives a error message.
Does anyone has the same problems ?

[Moved to Account, Payment, & Plan by moderator authority]

H

hy7at

Participating Frequently

@Shivangi_Gupta Still not working. Any news regarding ongoing issues?

kglad

Community Expert

apparently, still out.

Shivangi_Gupta

Community Manager

Hi @AlexShop and @hy7at,

We are sorry for the trouble. I appreciate that you tried to troubleshoot the issue before reaching out. In addition to the suggestion provided by @kglad above, have you also tried using a different internet connection(like a mobile hotspot)?

Also, could you confirm if you have firewall or anti-virus enabled on your devices? If yes, please disable them and then try editing the payment method again.

Let us know if it brings any change.

^Shivangi

H

hy7at

Participating Frequently

I just tried on my smartphone using Chrome with mobile data only (no WiFi): same 500 error. No firewall or antivirus active on any of my devices.

This is clearly a server-side issue on Adobe's end, not a client-side problem. Multiple users across different devices, browsers, networks, and locations are all getting the same HTTP 500 from commerce.adobe.com/billing. No amount of cache clearing, browser switching, or firewall toggling is going to fix a backend server error.

Can we please get an actual update on when the billing system will be back online?

Shivangi_Gupta

Community Manager

Thank you for keeping thread updated. I’ll verify it at my end if there is any region specific ongoing issues.
Meanwhile, please take a look at these articles and see if they help:

^Shivangi

H

hy7at

Participating Frequently

Payment settings completely inaccessible, tested across multiple browsers, cleared cache, tried different devices. Honestly, it's hard to believe that a billing system at a company the size of Adobe can be offline for days. This is payment-critical infrastructure, customers can't manage their subscriptions or update payment details. Would be great if someone from Adobe could officially comment on this.

H

hy7at

Participating Frequently

Same here, it shows a “500 Internal Server Error” on “commerce.adobe.com/billing“ unfortunately the Adobe Billing Backend is out of order. Support says we have to wait until it’s fixed.

Jeffrey_A_Wright

Community Manager

@hy7at , please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have additional questions about your recent support case ADB-43775464-W9V4.

As mentioned by @kglad and @Shivangi_Gupta , the errors people report when updating their Adobe accounts are often related to browser or device security settings. Since you have already contacted us directly, I encourage you to continue following up so that your concerns can be addressed.

AlexShopAuthor

Participant

I have try it again with different browsers, updated my graphic cards driver, and also on my other computer. Same problems, same results. So I don't know the right solution yet.

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to see if you can update using that.

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