I can not redeem?

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Hello!

I redeemed adobe Creative Cloud free for 12 months after completing adobe shipping criteria, but I couldn't get the key. Can you please help me fix it for me?

Previously, I pressed the redemption mail on my smartphone and chose adobe illustrator. When I returned to open it in imac, I couldn't enter the redemption code. But can't enter because you choose to press on your smartphone or not If used, please modify it slightly. Because i do design work on imac

Thank you very much.

** The picture below sent up a problem like this.

I can contact someone who can fix it.