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JDar_2K+
Participant
February 18, 2020
Question

I can not upgrade my Photography plan to Creative Cloud All Apps

  • February 18, 2020
  • 2 replies
  • 311 views

I'm trying to upgrade my plan to a Creative Cloud All Apps plan, but I am getting a message saying

"In order to upgrade to a Creative Cloud All Apps, we have to cancel your current Photography plan (20GB) (Annual plan, paid monthly) subscription. Please click below." but I have already canceled the plan. Is there any reason I can not upgrade?

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2 replies

Tacafy大尉
Tacafy大尉
Legend
February 18, 2020

Good morning, JDar_2K.
This time it was cancelled, so you need to consult the support provided by John T Smith.
Probably it was about to be upgraded from the All Apps purchase screen.
In the future, please refer to these steps to make changes.

Change your Adobe plan

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 18, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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