I can not View my Plans everytime i go there it shows no data available

Forum|Forum|9 months ago
April 28, 2025
2 replies
1145 views

This is my personal Adobe account that I purchased. Initially, I was using the trial version, but it has now expired. While using the apps, I keep encountering issues: I cannot sign in to use AI features in Acrobat, I have limited access to Photoshop, and I cannot use Generative Fill.
Additionally, two payments are being deducted from my account each month. I want to access my plans to understand why this is happening and why I have limited access to the apps. However, every time I go to the Plans page, it does not load and shows "No data available."

This is a multinational, widely used software company, and I should not encounter these problems. Please fix this immediately.

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Amna_Rizwan3911Author

Participating Frequently

I understand, thank you 🙂 Is the reason I'm not able to sign into Acrobat related to this being a student account?

Jeffrey_A_Wright

Community Manager

The limited access could be due to using an individual subscription on a network or device managed by your school. Most schools block access to individual features if they offer their own plan.

If you are using your own computer on your personal network, then see https://adobe.ly/3GzU92o for several common solutions to allow the computer to see the active subscription, Amna. ^JW

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Amna_Rizwan3911Author

Participating Frequently

Hello, so I tried the options from this by manually deleting host files and reinstalling cloud apps on my device. It fixed the limited access issue, and now I'm able to use generative fill. However, I'm still not able to sign in to my Acrobat and use AI there.