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ondřej_6393
Participant
November 8, 2025
Question

I can’t afford the Adobe cancellation fee — what can I do?

  • November 8, 2025
  • 3 replies
  • 135 views

Hi everyone,

I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.

Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.

I’m a student and I really can’t afford that right now. I don’t use the apps anymore.

Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?

Thank you so much for any help 🙏

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 10, 2025
quote

Has anyone managed to cancel their plan without paying the fee?

By @ondřej_6393

========

Most people wishing to cancel do it immediately, before their 7-day free trial ends.  If you waited too long to cancel, you're not entitled to any refunds.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2025

your other option is to continue the monthly payments.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 10, 2025

    Ondrej, thanks for posting about your recent evaluation of our services. I am sorry you won't be able to self-cancel your commitment because the method of payment you used for our services was not accepted. Please click on https://adobe.ly/3LxATVN to speak with a member of our team who can help you further. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    November 10, 2025

    @ondřej_6393 If you recently purchased it, within the first 14 days of purchase, you should be able to get a full refund. The message you're seeing about the cancellation fee is due to the Early Termination Fee (ETF) policy. This fee applies when an annual plan is canceled before completing the full 12-month term or before the final payment of the term is made. After the first 14 days, ETF applied. The fee is 50% of the remaining balance of your 12-month contract obligation.


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