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ondřej_6393
Participant
Nov 8, 2025 2:32 PM UTC
Answered

I can’t afford the Adobe cancellation fee — what can I do?

Hi everyone,

I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.

Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.

I’m a student and I really can’t afford that right now. I don’t use the apps anymore.

Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?

Thank you so much for any help 🙏

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
Nov 10, 2025 4:58 PM UTC

Ondrej, thanks for posting about your recent evaluation of our services. I am sorry you won't be able to self-cancel your commitment because the method of payment you used for our services was not accepted. Please click on https://adobe.ly/3LxATVN to speak with a member of our team who can help you further. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

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9 replies

defaultn1t02op1yddk
Participating Frequently
Oct 15, 2026 7:19 AM UTC

SOLUTION TO CANCEL WITHOUT PAYING THE YEARLY FEE PENALTY: In “manage account” change your plan to any other plan (it doesn’t matter which but good to choose the cheapest one available just in case). The window to cancel the plan for free (14 days) is reset as this change of plan is treated as a new subscription/contract agreement, and you can just immediately cancel the new plan for free. You will even get money back from what was already charged from your previous subscription. 

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ShivangiGupta
Community Manager
ShivangiGuptaCommunity Manager
Community Manager
Oct 15, 2026 1:03 PM UTC

 Hi ​@defaultn1t02op1yddk ,

We just want to add an important clarification for anyone who may come across this post.

While Adobe allows eligible customers to change their plans, the official documentation does not indicate that changing a plan resets the 14-day cancellation/refund period. Adobe's cancellation terms refer to 14 days from the initial purchase, and cancellation charges may apply after that period depending on the type of subscription.

Additionally, when a plan is changed, Adobe states that the previous plan is cancelled and a refund may be provided where applicable, rather than guaranteeing a refund of previous payments.
For this reason, we wouldn't recommend using a plan change as a method to avoid an applicable cancellation fee.

Please refer to these articles for clarity:
Change plan: https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html
Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

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^Shivangi
determined_funac00
Participant
Oct 5, 2026 3:44 AM UTC

Hey, You can contact Adobe support and request them to waive the cancellation fees. They might help you if the request is reasonable.

 

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realistic_innovator5a29
Participant
Aug 24, 2026 1:34 AM UTC

False alarm. I still have no use for it.

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kanikas28368183
Community Manager
kanikas28368183Community Manager
Community Manager
Aug 24, 2026 6:27 AM UTC

Hi there,

We're happy to help. Could you please provide a few more details about the issue you're experiencing? Let us know what you need assistance with, and we'll do our best to point you in the right direction.


Thanks
^KS

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Nov 10, 2025 10:16 PM UTC
quote

Has anyone managed to cancel their plan without paying the fee?

By @ondřej_6393

========

Most people wishing to cancel do it immediately, before their 7-day free trial ends.  If you waited too long to cancel, you're not entitled to any refunds.

 

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Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
Nov 10, 2025 2:28 PM UTC

your other option is to continue the monthly payments.

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    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    Nov 10, 2025 4:58 PM UTC

    Ondrej, thanks for posting about your recent evaluation of our services. I am sorry you won't be able to self-cancel your commitment because the method of payment you used for our services was not accepted. Please click on https://adobe.ly/3LxATVN to speak with a member of our team who can help you further. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

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    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    Nov 10, 2025 11:07 AM UTC

    @ondřej_6393 If you recently purchased it, within the first 14 days of purchase, you should be able to get a full refund. The message you're seeing about the cancellation fee is due to the Early Termination Fee (ETF) policy. This fee applies when an annual plan is canceled before completing the full 12-month term or before the final payment of the term is made. After the first 14 days, ETF applied. The fee is 50% of the remaining balance of your 12-month contract obligation.


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