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A
Anonymous
December 26, 2019
Answered

I can't afford to cancel and can't afford keep it

  • December 26, 2019
  • 2 replies
  • 2209 views

Hi, my name is Jake and I am a student. I got adobe so that I could work on projects outside of college but I just could not afford to keep paying so I went to cancel, but I find that there is a fee. and it is way to much and I just cannot pay it so now I just do not know what to do. Because I just do not have the money to keep or cancel the products

 

Edit - Issue has since been sorted.

    This topic has been closed for replies.
    Correct answer John T Smith

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
    -You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
    -see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
    -https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    D
    danah28419787cl2d
    Participant
    May 31, 2023

    Hi, my name is Jake and I am a student. I got adobe so that I could work on projects outside of college but I just could not afford to keep paying so I went to cancel, but I find that there is a fee. and it is way to much and I just cannot pay it so now I just do not know what to do. Because I just do not have the money to keep or cancel the products

     

    Edit - Issue has since been sorted.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 31, 2023

    @danah28419787cl2d 

     

    did you contact adobe support?

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 26, 2019

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
    -You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
    -see the Nancy O'Shea message dated 8-11-2022 (with a yellow highlited picture) in this message
    -https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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