Hi @tengabona,
Thank you for reaching out.
I checked your account information and found that there are pending dues on the account. Because of this, the cancellation option is currently unavailable.
Please follow the steps in this article to resolve the missed or pending payment:
https://adobe.ly/4yjbyT7
Once the payment issue is resolved, you should be able to review the available account options.
If you have any questions while going through the steps, please let us know. We're here to help.
^Shivangi