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ShivangiGupta
ShivangiGuptaCorrect answer
Community Manager
September 28, 2026

Hi @tengabona,

Thank you for reaching out.

I checked your account information and found that there are pending dues on the account. Because of this, the cancellation option is currently unavailable.

Please follow the steps in this article to resolve the missed or pending payment:

https://adobe.ly/4yjbyT7

Once the payment issue is resolved, you should be able to review the available account options.

If you have any questions while going through the steps, please let us know. We're here to help.

 

^Shivangi

^Shivangi

3 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
September 28, 2026

Hi @tengabona,

Thank you for reaching out.

I checked your account information and found that there are pending dues on the account. Because of this, the cancellation option is currently unavailable.

Please follow the steps in this article to resolve the missed or pending payment:

https://adobe.ly/4yjbyT7

Once the payment issue is resolved, you should be able to review the available account options.

If you have any questions while going through the steps, please let us know. We're here to help.

 

^Shivangi

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^Shivangi
kglad
Community Expert
Community Expert
September 26, 2026

use a mobile phone’s update (non-opera) browser with wifi disabled

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ShivangiGupta
Community Manager
Community Manager
September 28, 2026

 Hi @tengabona,

Thank you for reaching out.

I checked your account information and found that there are pending dues on the account. Because of this, the cancellation option is currently unavailable.

Please follow the steps in this article to resolve the missed or pending payment:

https://adobe.ly/4yjbyT7

Once the payment issue is resolved, you should be able to review the available account options.

If you have any questions while going through the steps, please let us know. We're here to help.

^Shivangi

Translate
^Shivangi