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I can't cancel my plan

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I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting to this public discussion forum, @BasemH.

I apologize for any problems you are encountering with managing your active subscription.

In addition to the suggestion offered by @Peru Bob, please see

for additional solutions to allow you to complete the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any additional questions, @BasemH.

E

ersan32884031qqhb

Participant

i cant cancel my plan its blank . i dont want to use any adobe apps and charged me without warning me no any e mail before thid is totally SCAM

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ShivangiGupta

Community Manager

Hi @ersan32884031qqhb

Thanks for writing in.

I looked into your account details and I can see that you have an active subscription to Adobe Lightroom 1TB since more than a year.

Could you specify what happens when you try to cancel the plan? Have you tried following the steps on a different device? Could you share a screenshot?

We're here to help.

^Shivangi

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^Shivangi

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @BasemH.

I apologize for any problems you are encountering with managing your active subscription.

In addition to the suggestion offered by @Peru Bob, please see

for additional solutions to allow you to complete the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any additional questions, @BasemH.

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Peru Bob

Community Expert

Try a different browser or a mobile phone with WiFi turned off.

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