I can't cancel my plan

Thank you for posting to this public discussion forum, ​@BasemH.

I apologize for any problems you are encountering with managing your active subscription.

In addition to the suggestion offered by ​@Peru Bob, please see 

 for additional solutions to allow you to complete the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any additional questions, ​@BasemH.