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rdvnyldrm
Participant
April 23, 2026
Question

I can't cancel my subscription; it's automatically withdrawing money from my bank.

  • April 23, 2026
  • 2 replies
  • 26 views

I can't cancel my subscription; it's automatically withdrawing money from my bank.

    2 replies

    rdvnyldrm
    rdvnyldrmAuthor
    Participant
    April 23, 2026

    Hı. My payment method is up-to-date, that's why I can receive payments.

    Peru Bob
    Community Expert
    Community Expert
    April 23, 2026


    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html