I can't cancel the plan

Forum|Forum|8 months ago
May 30, 2025
2 replies
136 views

I can't cancel the plan. It says “You will be able to start managing this plan soon”. The trial period ends tomorrow.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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Anshul_Nautiyal

Community Manager

Hi @mango_7695,

Thank you for reaching out. Upon review, the plan associated with the Adobe ID you used to submit this query has already been cancelled. Could you please confirm if you are experiencing this issue with any other Adobe ID you may have?,Thank you for reaching out. Upon review, the plan associated with the Adobe ID you used to submit this query has already been cancelled. Could you please confirm if you are experiencing this issue with any other Adobe ID you may have? Let us know if you have any further questions.

Regards,
^AN

kglad

Community Expert

does it show a payment problem here, https://account.adobe.com

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