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Seddy.psd
Participant
January 2, 2024
Answered

I can't change my plan

  • January 2, 2024
  • 2 replies
  • 1221 views

I am currently using the photography plan, now I want to switch to the Creative Cloud All Apps student plan (I have no problem with student verification) but it tells me there is a billing problem and I cannot change my account even though I made my last payment. When I want to change the plan, it directs me to the team plan, which is more expensive.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi there,

    I see you have an active Photographyplan under the same ID as with the forums. We don't see any billing issue under this account. Please folow steps shared in this link to change your Adobe plan: https://helpx.adobe.com/in/manage-account/using/change-plan.html

    If this does not help, please contact support. The link to contact support is already shared by @kglad.

     

    Thanks

    Kanika

    2 replies

    Kanikas
    KanikasCorrect answer
    Legend
    January 2, 2024

    Hi there,

    I see you have an active Photographyplan under the same ID as with the forums. We don't see any billing issue under this account. Please folow steps shared in this link to change your Adobe plan: https://helpx.adobe.com/in/manage-account/using/change-plan.html

    If this does not help, please contact support. The link to contact support is already shared by @kglad.

     

    Thanks

    Kanika

      S
      Seddy.psdAuthor
      Participant
      January 3, 2024

      Hello, thank you for your help. When it comes to changing plans, there are no student plan charges. I remember that I had verified my account as a student before.

      kanikas89574448
      kanikas89574448
      Participant
      January 4, 2024

      Well, in that case, you might have to cancel your subscription and purchase again. 

      Please get in touch with support for help. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 2, 2024

      contact adobe support, or fix your payment problem.  for the later, https://helpx.adobe.com/manage-account/using/update-billing-information.html.  for the former, there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

        S
        Seddy.psdAuthor
        Participant
        January 3, 2024

        I appreciate your help thank you

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 3, 2024

        @Seddy.psd 

         

        you're welcome.  is your problem resolved?

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