I can't delete my acount? I tried everything.

Forum|Forum|1 year ago
February 24, 2025
2 replies
528 views

I even sent few emails to your service tcssup@adobe.com and tried other things. Nobody wants to delete my account. What can I do to solve this problem. I want my account deleted please. Please delete my account or I will use other methods.

Correct answer Jeffrey_A_Wright

I am sorry, Martynas, but the delete option is only available to accounts without an active membership. Please see https://adobe.ly/3ETSvry for information on how to update your account to add a valid method of payment for your current subscription. Once payment has been processed, you can then complete the steps listed in https://adobe.ly/4iff4FF if you want to discontinue your membership. Additional information on the fees that will be applied when canceling an annual membership can be found at https://adobe.ly/3QxC1YH. ^JW

D

DaduraiX

Participant

these monkeys keep trying to debit for forever. just change cards and leave them alone

gupta shivangi

Legend

Hi @martynas_6792,

We are sorry for the trouble. Have you tried the steps listed in this article for deleting Adobe account?

https://adobe.ly/3Xf00Qa

It is advisable to take back up for any data saved on the cloud before proceeding with it.

Let me know if you have any questions.
^Shivangi

M

martynas_6792Author

Participant

I tried and still can't delete my account. It displays this eror: "There is an issue with your payment details. You must update your payment information before cancelling your plan." I just want to delete my account and I have no files in account because I haven't used any of the services. Can you help me to delete account?

Jeffrey_A_WrightCorrect answer

Legend

I am sorry, Martynas, but the delete option is only available to accounts without an active membership. Please see https://adobe.ly/3ETSvry for information on how to update your account to add a valid method of payment for your current subscription. Once payment has been processed, you can then complete the steps listed in https://adobe.ly/4iff4FF if you want to discontinue your membership. Additional information on the fees that will be applied when canceling an annual membership can be found at https://adobe.ly/3QxC1YH. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded