I can't delete my acount? I tried everything.

Forum|Forum|1 year ago
February 24, 2025
2 replies
498 views

I even sent few emails to your service tcssup@adobe.com and tried other things. Nobody wants to delete my account. What can I do to solve this problem. I want my account deleted please. Please delete my account or I will use other methods.

Correct answer Jeffrey_A_Wright

I am sorry, Martynas, but the delete option is only available to accounts without an active membership. Please see https://adobe.ly/3ETSvry for information on how to update your account to add a valid method of payment for your current subscription. Once payment has been processed, you can then complete the steps listed in https://adobe.ly/4iff4FF if you want to discontinue your membership. Additional information on the fees that will be applied when canceling an annual membership can be found at https://adobe.ly/3QxC1YH. ^JW

D

DaduraiX

Participant

these monkeys keep trying to debit for forever. just change cards and leave them alone

Shivangi_Gupta

Community Manager

Hi @martynas_6792,

We are sorry for the trouble. Have you tried the steps listed in this article for deleting Adobe account?

https://adobe.ly/3Xf00Qa

It is advisable to take back up for any data saved on the cloud before proceeding with it.

Let me know if you have any questions.
^Shivangi

M

martynas_6792Author

Participant

I tried and still can't delete my account. It displays this eror: "There is an issue with your payment details. You must update your payment information before cancelling your plan." I just want to delete my account and I have no files in account because I haven't used any of the services. Can you help me to delete account?

Jeffrey_A_Wright

Correct answer

Community Manager

I am sorry, Martynas, but the delete option is only available to accounts without an active membership. Please see https://adobe.ly/3ETSvry for information on how to update your account to add a valid method of payment for your current subscription. Once payment has been processed, you can then complete the steps listed in https://adobe.ly/4iff4FF if you want to discontinue your membership. Additional information on the fees that will be applied when canceling an annual membership can be found at https://adobe.ly/3QxC1YH. ^JW

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