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camimgama
Participant
May 7, 2020
Answered

I can't install anything because I don't have permission - MacOS

  • May 7, 2020
  • 2 replies
  • 1428 views

I just bought the complete adobe package and when I installed creative cloud on my mac the follwing message appeared:

 

Você não tem acesso para gerenciar aplicativos. É necessária a permissão do administrador de TI para habilitar o gerenciamento de aplicativos.

"You do not have access to manage applications. IT administrator permission is required to enable Application Management."

 

I don't have any IT adm, because I´m traying to install on my personal iMac.

 

Can anybody help me?

 

    This topic has been closed for replies.
    Correct answer camimgama

    You're right, but it didn't show any window asking my computer passoword. That's why I was confused.

     

    Anyways, I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually.

     

     

    🙂

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 7, 2020

    Do you have an Enterprise or Team account at work or at school?

     

    Nancy O'Shea— Product User & Community Expert
    C
    camimgamaAuthor
    Participant
    May 7, 2020

    No, its my personal computer, so that was the problem.

     

    I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually. 🙂

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 7, 2020

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

      C
      camimgamaAuthorCorrect answer
      Participant
      May 7, 2020

      You're right, but it didn't show any window asking my computer passoword. That's why I was confused.

       

      Anyways, I contacted Adobe Support by phone and they helped me kindly. It's a configuration error on Creative Cloud that I had to solve manually.

       

       

      🙂

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