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Participant
April 14, 2025
Answered

I can't log in due to incorrect email and can't cancel free trial

  • April 14, 2025
  • 3 replies
  • 259 views

Hello, I accidentally signed up with the wrong email address (@gamil.com instead of @17413941) and started a free trial. Now I can’t log in because the email is invalid and I cannot receive any emails from Adobe.

I also tried logging in with the correct email but it shows a different account with no plan.

 

When I try to sign in with the wrong email, the page keeps loading and doesn’t go to the next step (screenshot attached).

 

I want to cancel the free trial or subscription connected to this wrong email, but I can’t access the account and I don’t have access to 1:1 support.

 

Please help me cancel the plan or tell me how I can fix this.

 

  • Thank you.
Correct answer gupta shivangi

Hi @haramkim,

We are here to help. Have you tried any of the solutions listed here? https://adobe.ly/44mHJoo

Let us know.


^Shivangi

3 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
April 14, 2025

Hi @haramkim,

We are here to help. Have you tried any of the solutions listed here? https://adobe.ly/44mHJoo

Let us know.


^Shivangi

davescm
Community Expert
Community Expert
April 14, 2025

Hi @haramkim  , I've moved your post to the Account, Payment and Plan forum.
Dave

Ged_Traynor
Community Expert
Community Expert
April 14, 2025

@haramkim you'd be better off reporting the issue on the Account, Payment, & Plan forum