I can't log in to my account to cancel my subscription

Question

I can't cancel my subscription because I can't log into my account! I insist that you cancel my subscription immediately and refund my money! I haven't opened an Adobe app once because I can't log into my account! When I try to log in, I wait for the email verification code, but it never comes. Is this a scam? I need help! If you don't cancel my subscription immediately, I will contact my lawyer about this scam. I paid for two months and cannot even use the program. I had to create a new account just to write to you because you don't even have normal customer service. I am paying with the email address <Email removed by Mod>, but I cannot log in. Thank you!

kglad · Answer

why can't you cancel?

and no one here can cancel for you. you have to cancel yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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