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MCF
Participant
May 31, 2026
Question

I can’t log into my account using my google account, and I need to cancel my trial subscription. It says googled terms and conditions stop me logging in. Please cancel my subscription.

  • May 31, 2026
  • 3 replies
  • 24 views

I sign up for the free trial. Once I sins that I was unable to sign back into my adobe account. Because of that I can’t cancel my free trial. I do not want to be charged for a product I don’t want. 

    3 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 1, 2026

    Thank you for posting, ​@MCF.

     

    I am sorry you did not find more value from our services. You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel your new subscription. The login information is the same as you used to post to this public discussion forum.

     

    I don’t show any records of any attempts to reach us, so use a different device, ​@MCF, if you continue to encounter problems contacting us or managing your new subscription.

     

    For more information on the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

    Nancy OShea
    Community Expert
    Community Expert
    June 1, 2026

    This post belongs in Account, Payment & Plan below.

    https://community.adobe.com/questions-6

     

    @MCF,

    Use another web device. Log-in with your Adobe ID (email) & password.

    https://account.adobe.com/plan

    Click on Manage Plan for more options.

     

    See below for cancellation terms:

    https://www.adobe.com/legal/subscription-terms.html

     

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    June 1, 2026

    You can’t cancel here. Contact Adobe Support as indicated on this page. You might be able to use the Chat box in the lower right corner to do that.
    Contact Adobe support

     

    Jill C., Forum Volunteer