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Participant
August 12, 2024
Answered

I can't manage my plan!!! HELP!!!!!

  • August 12, 2024
  • 2 replies
  • 581 views

I want to manage my plan to unsubscribe!
But I've been getting this error for days.
"Unable to load data, please try again later"

 

This topic has been closed for replies.
Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 12, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
August 12, 2024

Quiero manejar mi plan de pagos y siempre que quiero entrar me sale este error.

Alguien me puede ayudar.

Probe con diferentes navegadores y nada.

Jill_C
Community Expert
Community Expert
August 12, 2024

This question should have been posted to the "Account, Payment & Plan" forum:

Account, Payment, & Plan - Adobe Community
 Perhaps a Moderator can move it there...

 

Jill C., Forum Volunteer