Skip to main content
V
Vasilena32682235tm3v
Participant
October 3, 2023
Question

I can't pay by card nor cancel my subscription

  • October 3, 2023
  • 2 replies
  • 193 views

Recently  I needed to renew my subscription to cancel my plan. Even though I have enough money to pay for the renewal, it doesn't seem to work. Also I cannot do much with my credit card information either, such as trying it again and updating it. Not to mention that it's the only credit card that I have, which is a Visa. 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 3, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      Kanikas
      Kanikas
      Legend
      October 3, 2023

      Hi there,

      What error message do you get?

      Please follow steps shared is this link to update the credit card details:https://helpx.adobe.com/in/manage-account/using/update-billing-information.html

       

      Hope this helps!

       

      Thanks

      Kanika

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices