I can't reset my password

Question

Hello, friends! Today I tried to ask several questions to Support, but forgot my password to enter. Well, I tried to reset it, but couldn't receive a code they sent me. Only sound on my smartphone without message. The situation was repeated tree times and they closed me access and were so kind to recommened me to aply to Suport. O cource I can't without password. Could anyone advise mewhat to do, please?

Jimmy

John T Smith · Answer

Forgetting your password is not something anyone can fix

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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