I can't seem to upgrade to all apps - can't cancel previous single app

Question

I applied for a monthly subscription to Adobe Premiere - and it was only for one month but billing is continuing for second month without permission.

Today I wanted to upgrade to all apps and it is IMPOSSIBLE to find a way to cancel it and IMPOSSIBLE to upgrade without canceling - I tried every thing and please dont share me the link below - it says nothing on the homepage of what is depicted.

CAN YOU CANCEL MY ADOBE PREMIERE SUBSCRIPTION SO I CAN UPGRADE TO ALL APPS ASAP? Also I want a refund of the extra month you have charged of premiere pro, as it was monthly subscription and if I upgrade to all apps, it is a double payment.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you people treat the cancellation this way, you will be sued.

Abambo · Accepted Answer

You gave the answer: please update your payement information. As long as there is a problem with that information, you can only do limited account operations. You will be able to upgrade your plan to the all apps plan as soon as the correct infos are given.

If this does not help, you need to contact customer service as only customer service can help with account problems.

https://helpx.adobe.com/contact.html

ranjit_menon · Answer

Once again, please cancel this product asap.

ADB081039007FI

The cancellation button is gone, and Adobe tells me to update my payment info and there is no change after doing that either.

Please reply asap

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