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Participant
November 13, 2024
Question

I can't stop my subsciption

  • November 13, 2024
  • 2 replies
  • 171 views

I just start the trial but doesn't want to continue the subscription. But I can't find or stop my subscription. Please help

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    November 13, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Kanikas
    Legend
    November 14, 2024

    Hi Marisan,

     

    As we understand you have used the trial, however, don't want to continue with the paid subscription. I see that you are left with 7 days of Acrobat premium trial. If you wish to cancel before you get charged, please follow steps shared in this article for help: https://adobe.ly/48NB5b4.

     

    Hope this helps. Feel free to update the thread for any other questions.

     

    Thanks
    ^KS

    kglad
    Community Expert
    Community Expert
    November 13, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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