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Participant
January 24, 2021
Question

I can't update my billing information

  • January 24, 2021
  • 1 reply
  • 264 views

I have tried from multiple browsers and multiple internet connections and multiple devices. Adobe says there's an error with my payment information but when I click update it just pops up with a window that says "something went wrong". Real helpful. I've soured the sight for a customer service line or chat but can't find one at all. The "contact us" button just leads to a bunch of unhelpful tutorials. Does anyone know how to resolve this?

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1 reply

Abambo
Community Expert
Community Expert
January 24, 2021

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer