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Gigi
Participant
July 8, 2026
Answered

I cancel a free trial and notice i have been charged an annual fee, how can i get a refund

I cancel a free trial and notice i have been charged an annual fee, how can i get a refund

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    July 8, 2026

    Thank you for posting, Gigi.


    I am sorry you did not find more value in our services, and I apologize for any confusion you may have encountered with your subscription.


    Your new subscription is through the Google Play Store. Please see https://adobe.ly/4b26qcv for information on how to cancel the subscription and request a refund.


    For more information on the Google Play Store refund policy, see https://adobe.ly/4pa2mfK.


    Please update this public discussion thread if you have any additional questions, Gigi. ^JW

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    5 replies

    Jovial_artiste218
    Participant
    October 5, 2026

    I have had the same thing happen and was charged yesterday. I’m not happy about this as I canceled the membership before the free trial was up. I want a refund please. I was charged $116.99 and want every cent back please. Would appreciate a reply 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2026

    ​@Jovial_artiste218 

     

    check your account, https://account.adobe.com

     

    any subscriptions?

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    Jovial_artiste218
    Participant
    October 7, 2026

    I would appreciate an explanation and a reply asap please and I expect to see a refund! This is very wrong and I’m extremely upset. 

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 8, 2026

    Thank you for posting, Gigi.


    I am sorry you did not find more value in our services, and I apologize for any confusion you may have encountered with your subscription.


    Your new subscription is through the Google Play Store. Please see https://adobe.ly/4b26qcv for information on how to cancel the subscription and request a refund.


    For more information on the Google Play Store refund policy, see https://adobe.ly/4pa2mfK.


    Please update this public discussion thread if you have any additional questions, Gigi. ^JW

    Translate
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