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October 31, 2023
Question

I canceled after being on the trial for 1 day and Adobe still charged me

  • October 31, 2023
  • 2 replies
  • 120 views

I canceled after being on the trial for 1 day and Adobe still charged me, I tried to cancel my trial subscription but I couldn't. The payment hasn't gone through yet (issues with the card). What guarantee do I have that when I pay and cancel my subscription, I will get my money back? I will no longer use Adobe but it keeps sending me an email that I have an amount due that needs to pay.

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2 replies

kglad
Community Expert
Community Expert
October 31, 2023

you can also use twitter/x.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Community Expert
October 31, 2023

Please contact Adobe support only they can help with account and payment issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan