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ryan27841552sbtr
Participant
January 7, 2023
Answered

I canceled both accounts yet I’m still getting billed

  • January 7, 2023
  • 2 replies
  • 250 views

Hey how do I get someone from Adobe to issue a refund and close my freaking account t already?!?!? This is absurd!!! I've canceled two subscriptions yet they have charged me again, a 3rd time!. I spoke with someone over the phone last time who was to cancel the remaining 35$ subscription yet they have not done anything 

 

[edited by moderator]

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @ryan27841552sbtr,

Please esure that you get confirmation email or some other confirmation from Adobe that the cancellation did go through and only then relax. If the process somehow did not go through you will keep getting charged. The only viable option for you is to contact Adobe support and get this sorted out, use any of the methods listed by @kglad and get connected. Be patient and polite this goes a long way to get favourable outcome, explain them the situation and ask them to first cancel whatever is bothering you and then discuss the refund of past charges.

-Manan

2 replies

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
January 8, 2023

Hi @ryan27841552sbtr,

Please esure that you get confirmation email or some other confirmation from Adobe that the cancellation did go through and only then relax. If the process somehow did not go through you will keep getting charged. The only viable option for you is to contact Adobe support and get this sorted out, use any of the methods listed by @kglad and get connected. Be patient and polite this goes a long way to get favourable outcome, explain them the situation and ask them to first cancel whatever is bothering you and then discuss the refund of past charges.

-Manan

-Manan
kglad
Community Expert
kgladCommunity Expert
Community Expert
January 7, 2023


for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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