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Alinaalex
Alinaalex
Participant
May 2, 2026
Answered

I canceled my 7-day free trial on April 30 (day 6), but was still charged Rs 1949 on May 1. There are no active subscriptions in my Apple or Adobe accounts. Is there any way to request a reimbursement?

  • May 2, 2026
  • 1 reply
  • 23 views

I canceled my 7-day free trial on April 30 (day 6), but was still charged Rs 1949 on May 1. There are no active subscriptions in my Apple or Adobe accounts. Is there any way to request a reimbursement?

    Correct answer Peru Bob

    ​@Alinaalex 

    If you purchased from third-party providers

    If you purchased your subscription through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

    from here:

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 2, 2026

    reimbursement is automatic, if you qualify.

     

    so, start here and make sure you’re checking the charged accounts, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

     

    then check the accounts, https://account.adobe.com to make sure there are no subscriptions.

      Alinaalex
      AlinaalexAuthor
      Participant
      May 2, 2026

      This is the same account I used for the free trial and the one that was charged. The payment was processed through Apple.

      I also received an email from Apple confirming that my subscription was activated and Rs 1949 was deducted, even though I canceled it on the 6th day. It is not reflecting in my Adobe account, and there is no active subscription.

      Peru Bob
      Community Expert
      Peru BobCommunity ExpertCorrect answer
      Community Expert
      May 2, 2026

      ​@Alinaalex 

      If you purchased from third-party providers

      If you purchased your subscription through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

      from here:

      https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

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