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Nureddin
Participant
July 28, 2026
解決済み

I canceled my account, but it didn't happen and the fee was withdrawn from my account. I already have an Adobe account because of my school email. I want a refund request.

  • July 28, 2026
  • 返信数 4.
  • 33 ビュー

I canceled my account, but it didn't happen and the fee was withdrawn from my account. I already have an Adobe account because of my school email. I want a refund request. I would be very happy if you could help me. I am still a student.

    解決に役立った回答 Jeff_A_Wright

    Thanks for posting, Nureddin.


    My apologies for any confusion you encountered while managing your unnecessary subscription.


    I can confirm that you did complete the cancellation process on July 22nd. Refunds are automatic and take up to 14 days.


    Please see https://adobe.ly/4x6znMI for more information about the cancellation and refund process.


    Please update this public discussion thread, Nureddin, if you have any additional questions. ^JW

    返信数 4

    Participant
    August 8, 2026

    Please refund of automatic payment from my account hindi

    Participant
    August 8, 2026

    Please  give me refund of automatic payment from my account

     

    kglad
    Community Expert
    Community Expert
    August 8, 2026

    @gifted_Flamingob4f3 

     

    refunds are automatic if you cancel within the trial period, and no one here can cancel for you.  you must cancel your own subscription.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager解決!
    Community Manager
    July 28, 2026

    Thanks for posting, Nureddin.


    My apologies for any confusion you encountered while managing your unnecessary subscription.


    I can confirm that you did complete the cancellation process on July 22nd. Refunds are automatic and take up to 14 days.


    Please see https://adobe.ly/4x6znMI for more information about the cancellation and refund process.


    Please update this public discussion thread, Nureddin, if you have any additional questions. ^JW