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Participant
July 16, 2026
Question

I canceled my free trail on time, but still got charged and want my money back

  • July 16, 2026
  • 2 replies
  • 10 views

I started a free trail on the 3rd of July for 7 days and canceled it that evening. But I got charged and want my money back.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    July 16, 2026

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel
     

    Do click the link kglad provided to be sure you cancelled everything

    kglad
    Community Expert
    Community Expert
    July 16, 2026

    check your account, https://account.adobe.com

     

    does it show any subscriptions?