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JujuKu
Participant
June 11, 2026
Answered

I canceled my free trial week subscription after 2 days and I was still charged.. please help to request refund. Thank you so much

  • June 11, 2026
  • 2 replies
  • 13 views

Hi guys, I have taken the week free trials on the June 2. I cancelled it on the 3d June (next day). And I was still charged on the June 9. Please help to get refund and how do I make sure it is actually cancelled? Thanks so much 

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@JujuKu.

     

    I can confirm you did successfully cancel your subscriptions. I am sorry you did not find more value in our offerings.

     

    Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

     

    Please update this public discussion thread, ​@JujuKu, if you have any additional questions.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 11, 2026

    Thank you for posting to this public discussion forum, ​@JujuKu.

     

    I can confirm you did successfully cancel your subscriptions. I am sorry you did not find more value in our offerings.

     

    Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

     

    Please update this public discussion thread, ​@JujuKu, if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    June 11, 2026

    check your account, https://account.adobe.com to make sure everything is cancelled.