Skip to main content
Participant
August 29, 2026
Answered

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do?

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do, as I don't use the application and cancelled my subscription

    Manan JoshiCorrect answer
    Community Expert
    August 29, 2026

    Confirm that the cancellation did go through and you still not subscribed to it. Check your account at https://account.adobe.com/plans

    If you are not subscribed and still it is trying to charge you then contact Adobe Support

    -Manan

    2 replies

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 29, 2026

    Did you get a confirmation email about the cancelation? (Check any spam/junk folders.)

    Translate
    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    August 29, 2026

    Confirm that the cancellation did go through and you still not subscribed to it. Check your account at https://account.adobe.com/plans

    If you are not subscribed and still it is trying to charge you then contact Adobe Support

    Translate
    -Manan