Thanks for posting, @intelligent_expertf938.
I understand how confusing it can be when you're trying to confirm whether a refund will be issued after canceling your subscriptions.
I reviewed the account and found that both Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus were started on October 1 and canceled on October 2. I also confirmed that cancellation confirmation emails were sent for both subscriptions on October 2.
Because both subscriptions were canceled within 14 days of the initial purchase, they qualify for a refund under Adobe's subscription terms.
You can review the applicable terms here:
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
While the cancellation flow for the AI Assistant Plus subscription specifically displayed a refund notification, both subscriptions were successfully canceled within the eligible refund period. Refunds for eligible cancellations are processed automatically and can take up to 14 days to be made available by your payment provider.
Please let us know if you have any additional questions, @intelligent_expertf938.