I canceled my subscription before the 7 days and I still got charged

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I canceled my Adobe subscription before the 7 days and I still got charged

Community Manager

Hi satisfied_worldview011e,

Hi, I can understand why this would be confusing. I’m unable to see any active subscription associated with the Adobe ID you're using here in the community. I can also see that the service ended on October 4.

Could you please let us know when the charge was made? This will help us determine whether it relates to the same subscription or a different charge.

We’ll do our best to help you understand what happened. Thanks for your patience.

^KS

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscriptions?

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satisfied_worldview011eAuthor

Participant

No it doesn’t I canceled it before my free trial ended

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kanikas28368183

Correct answer

Community Manager

Hi satisfied_worldview011e,

Hi, I can understand why this would be confusing. I’m unable to see any active subscription associated with the Adobe ID you're using here in the community. I can also see that the service ended on October 4.

Could you please let us know when the charge was made? This will help us determine whether it relates to the same subscription or a different charge.

We’ll do our best to help you understand what happened. Thanks for your patience.

^KS

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justlearn

Community Expert

@satisfied_worldview011e Typically, it takes between 10-14 business days for a refund. For more information about the cancellation and refund process, see
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

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