I canceled my subscription in April. Why am I still being charged?

Forum|Forum|2 days ago
August 19, 2026
2 replies
15 views

Hii

I want to get a refund; I was charged for monthly subscription after cancelling in April. I want the months of May, June and July refunded.

Thanks,

Jeff_A_Wright

Community Manager

Thank you for posting, @abstract_photographerc45a.

I apologize for any problems you have encountered managing your different Adobe subscriptions.

I reviewed the account associated with your community profile and found that an AI Assistant for Acrobat subscription was purchased on March 5 and canceled on March 21. An Adobe Acrobat Pro subscription was also purchased on March 5 and remained active until it was canceled on July 10.

I also see that a new Adobe Acrobat Express subscription was started today. Can you confirm whether that new subscription was created intentionally?

If you're unsure which Adobe account or subscription is being charged, this document may help identify the account associated with the charge:

https://helpx.adobe.com/account/individual/manage-your-account/cant-find-adobe-account.html

You may also find it helpful to review Adobe's subscription terms, including information about cancellation and refund eligibility:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Please update this public discussion thread if you have any additional questions, @abstract_photographerc45a.