I canceled my subscription. Why am I still being charged?

Forum|Forum|4 days ago
July 19, 2026
1 reply
10 views

Eu também fui cobrada indevidamente. Assinei o teste gratuito de 7 dias que encerrava dia 18 de julgo, cancelei dia 15 de julho (tenho email) e do nada fui cobrada por um plano que assinei, sendo que no meu próprio login no adobe consta que os meu unico pedido foi o free trial, não consta nada sobre o plano que fui incluida e cobrada sem autorizaçao.

kglad

Community Expert

@Bruna

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the billed account. then use https://account.adobe.com to check that account.

does it show any subscriptions?

B

BrunaAuthor

Participant

Hello! In my adobe account shows that i was charged for the the plan i had the free trial on its monthly amount on 18/07 showing this message

“Order number: AB08226200402CBR

Adobe Acrobat ProAssistente de IA para o Acrobat

R$ 84,00”

and the same day shows a credit of the same ammount for the plan, with this message

“ Order number: AB08226200402CBR

Adobe Acrobat ProAssistente de IA para o Acrobat

R$ -84,00”

Maybe i was charged incorrectly. This “credit” means that will be a refund of the charge in my credit card or some kind of credit on my adobe account?

Jeff_A_Wright

Community Manager

Thank you for posting, Bruna.

I apologize for any confusion you have encountered with the cancellation process, and I am sorry you did not find more value in our services.

I can confirm that you did successfully cancel both of your subscriptions. Refunds are processed automatically and take up to 14 days to complete, Bruna.

Please see https://adobe.ly/3TeJEYC for more information about the cancellation and refund process.

Please update this public discussion thread if you have any additional questions, Bruna. ^JW

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